National Hotlines

SUICIDE
  1-800-273-TALK   
  1-800-SUICIDE     

RAPE, ABUSE OR INCEST
  1-800-656-HOPE 


Services 

Crisis Helpline:   

  • Telephone Counseling
  • Crisis Intervention
  • Information & Referrals
  • TDD access 

Rape Crisis Helpline:   

  • Telephone Counseling
  • Information/Referrals
  • Accompaniment-hospitals, 
    police & courts.
  • Individual Counseling for survivors, friends, family.
  • In-school counseling program, statewide.
  • Support Group services
  • Public awareness & prevention education.

 

Background & History

Established in 1974 as CONTACT Wilmington to provide 24-hour Crisis Helpline services. Name changed to CONTACT Delaware, Inc. in 1987. Effective January 1, 2007 name officially changed to ContactLifeline, Inc.

In October 1985, Rape Crisis Services began as a result of the Wilmington Rape Crisis Center closing. Crisis Helpline and Rape Crisis services expanded statewide to include Kent and Sussex Counties in 1987. Reassurance Program, a program that provides daily telephone reassurance and caring human interaction to lonely and disenfranchised elderly and homebound, was established in 1994. 

In 1997, the SSAAV (Support for Sexual Assault Adolescent Victims) Program was implemented to reach high-risk youth and provide individual and group counseling as well as prevention programs to adolescent victims of sexual assault. The Sexual Assault Network of Delaware (SAND) was established in 1998 to support a voluntary network of law enforcement professionals, Sexual Assault Nurse Examiners, victim advocates and volunteers charged with raising public awareness and ensuring the availability of sufficient services for victims of sexual assault. The Rape Aftercare Program, implemented in 2003 provides follow-up services to sexual assault victims and community outreach to underserved populations. In 2005, the Rape Aftercare Project expanded to include the Hispanic community statewide.

ContactLifeline, Inc. is an accredited crisis helpline center of CONTACT USA (a national network of 40 crisis helpline centers in the U.S.A.) and the American Association of Suicidology (160 crisis helpline centers in the U.S.A.). The organization has an international affiliation with Lifeline International (150 centers worldwide). 

ContactLifeline, Inc. is a member organization of, Alliance for Information and Referral Systems, NOVA (National Organization of Victims Assistance), Delaware Association of NonProfit Agencies, and the National Network to End Sexual Violence. 

Additionally, ContactLifeline, Inc. is part of the national RAINN (Rape Abuse Incest National Network) and the Kristen Brooks Hopeline Network (1-800-SUICIDE) and the National Suicide Prevention Lifeline (1-800-273-TALK). ContactLifeline staffs all Delaware calls to these national suicide prevention and national rape crisis lines. 

ContactLifeline Board of Directors, 2010

     Tina M. Schaeffer President
Debra L. Berke, PhD Vice-President
Caroline L. Geise, MPH Treasurer
Jennifer Acord Secretary
      
Amy E. Brennan Jeffrey S. Hanlon
Robin L. Brennan Jennifer Lerner
Ann Carraher Debra Puglisi Sharp
Doreen M. Ciaffi Marilyn R. Siebold
Catherine Dukes-Histen Michelle A. Washington

Professional Staff

     Executive Director Carl E. Burke, M.A.
Administrative Assistant Barbara Trawick
Director, Sexual Assault Network of Delaware Deanee' Moran, M.A.
Rape Aftercare Counselor
(Kent/Sussex Counties)		 Iris Drane, M.S.W.
Rape Aftercare Counselor 
(New Castle County)		 Cheryl C. Wilson, M.S.C.C
Prevention Specialist Tina Robinson
Crisis Services Volunteer Coordinator Kim Buiano
Crisis Services Training Coordinator Julia Fagnilli
Prevention Counselor Stacy Markman
Rape Crisis Services Coordinator  Josie Maclaine

Volunteer Staff

ContactLifeline’s Crisis Helpline and Rape Crisis programs are supported by fully trained and supervised volunteers who have received 55+ hours of training. In 2010, volunteers contributed 12,560 hours of service valued at $270,794 (2010 audited Financial Statements, Cetrulo & Morgan Group). 

2010 Annual Report

Since 1974, 
ContactLifeline 
has responded 
to over 
900,000 calls - 
24 hours a day, 
7 days a week.

Services 

Sexual Assault Network of Delaware:

Statewide network of law enforcement professionals, victims advocates, SANE programs, professionals & volunteers striving to improve services for sexual assault victims:

  • Public education & training
  • Legislative 
  • Sexual Assault Nurse Examiners (SANE)
  • Sex Offender Management

Reassurance Program:  

Provides telephone contact with homebound elderly, disenfranchised in New Castle County 

 
New Castle County: 1-302-761-9100 | TDD: 1-302-761-9700 | Kent & Sussex Counties: 1-800-262-9800

© 2010 ContactLifeline.org

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