Privacy Policy

Our Privacy Policy, Your Safety

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

CONFIDENTIALITY

It is the intent of this organization to support the offer of confidential communication.

ContactLifeline does not release or sell the names and addresses of visitors to our website, or people requesting information.

In general, records will remain confidential, with the following exceptions:

  1. when a direct and tangible threat is present, and the caller (or chatter), or other parties may be endangered,

  2. when the provisions of existing contracts, laws or regulations require disclosure,

  3. when other circumstances, as determined by the Executive Director, make disclosure the most appropriate choice.

The Executive Director and/or Clinical Director is authorized to take such steps as they deem reasonable and necessary to protect the confidentiality of records.

We are aware that this policy and our efforts to support it may not always shield the privacy of records.

THE WAY WE USE INFORMATION:

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to secure funding for our organization. For example, we may tell a grantor that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We will not collect any information except that required for system administration of the Web server, or that which is provided by you knowingly and voluntarily.

If you send us e-mail or send a message via our Contact Form, your identity and the contents of your message are covered by the Privacy Act. Be assured that:

  • The information will not be shared with anyone not on the staff.

  • Your e-mail address will not be provided to any third party or used for any electronic mailing lists— government or private.

  • We do not create individual profiles with the e-mail information you provide or give it to any other organizations.

  • The e-mail material, including your e-mail address and/or name will in no way be correlated or linked to the material that is automatically collected as described above.

  • We do not collect information for commercial marketing.

The use we will make of your information is to:

  • Consider your suggestions.

  • Possibly respond directly to you for clarification.

  • Try and answer your questions if you ask them.

COMPLAINTS

If you feel that this site is not following its stated information policy, you may contact us. ContactLifeline takes your privacy complaints very seriously, so please be clear and detailed as to all facts related to your complaint.

POLICY CHANGES

From time to time, we may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.